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Evidence Guide: TLIE1003 - Participate in basic workplace communication

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE1003 - Participate in basic workplace communication

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate information about routine tasks, processes, events or skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate form of communication is selected and used to meet required purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective listening skills are used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions are used to gain additional information and to clarify understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sources of information relevant to communication are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is selected and sequenced correctly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and written reporting is undertaken as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in group discussions to achieve appropriate work outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responses are sought from and ideas are shared with others in the group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Constructive contributions are made in terms of the process involved

Completed
Date:

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Goals or outcomes are communicated and/or recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent group views to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Group views and opinions are interpreted and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Context of and reasons for representing group views to others are confirmed and explained

Completed
Date:

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Groups views and opinions are accurately reflected in representation to others

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate information about routine tasks, processes, events or skills

1.1

Appropriate form of communication is selected and used to meet required purpose

1.2

Effective listening skills are used

1.3

Questions are used to gain additional information and to clarify understanding

1.4

Sources of information relevant to communication are identified

1.5

Information is selected and sequenced correctly

1.6

Verbal and written reporting is undertaken as required

1.7

Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups

2

Participate in group discussions to achieve appropriate work outcomes

2.1

Responses are sought from and ideas are shared with others in the group

2.2

Constructive contributions are made in terms of the process involved

2.3

Goals or outcomes are communicated and/or recorded

3

Represent group views to others

3.1

Group views and opinions are interpreted and clarified as required

3.2

Context of and reasons for representing group views to others are confirmed and explained

3.3

Groups views and opinions are accurately reflected in representation to others

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate information about routine tasks, processes, events or skills

1.1

Appropriate form of communication is selected and used to meet required purpose

1.2

Effective listening skills are used

1.3

Questions are used to gain additional information and to clarify understanding

1.4

Sources of information relevant to communication are identified

1.5

Information is selected and sequenced correctly

1.6

Verbal and written reporting is undertaken as required

1.7

Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups

2

Participate in group discussions to achieve appropriate work outcomes

2.1

Responses are sought from and ideas are shared with others in the group

2.2

Constructive contributions are made in terms of the process involved

2.3

Goals or outcomes are communicated and/or recorded

3

Represent group views to others

3.1

Group views and opinions are interpreted and clarified as required

3.2

Context of and reasons for representing group views to others are confirmed and explained

3.3

Groups views and opinions are accurately reflected in representation to others

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others when completing basic work activities

completing relevant documentation

modifying communication activities depending on operational contingencies and environments

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, procedures and information

reporting and/or rectifying identified problems in communication promptly, in accordance with workplace procedures

responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic communication techniques including barriers to effective communication and how to overcome them

basic principles of effective communication

protocols and procedures for communicating with others using relevant workplace technology

relevant procedures and duty of care requirements

techniques for communicating effectively with people whose first language is not English

techniques for communicating effectively with people whose understanding of English is limited

typical communication problems and appropriate action and solutions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.